Terms and Conditions
The following terminology applies to these Terms and Conditions, Statements and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing Cigorette Inc website, databases and online store, and accepting our terms and conditions. “Cigorette Inc”, “Ourselves”, “We” and “Us”, refers to Cigorette Inc.
This agreement is between you or any other individual or entity acting on your behalf and Cigorette Inc, its affiliates and subsidiaries.
All Cigorette Inc websites, databases, and online store portals, are Internet-based online databases, soft-wares, information, and communication services operated by Cigorette Inc.
Information contained on Cigorette Inc websites, databases, and online store is presented for the purpose of serving our clients in getting clear information about us, our products, our services, and the righteous knowledge-base concerning the electronic cigarettes and liquids industry. And to help them in buying, understanding, using, and maintaining our sold items and services. Nothing is intended to be as guiding lines for medical diagnosis or treatment, or suggesting a course of treatment.
Should you have any medical related inquiries, you may consult your physician or other healthcare providers.
The information contained on Cigorette Inc websites, databases, and online store is driven from a variety of authentic sources. But, maybe the information provided through our e-services include some errors or spelling mistakes or wrong terminology that our quality control unit is reviewing, cross referencing, correcting, and improving on regular basis.
All Cigorette Inc websites, databases, online store information, and services; are provided “as is” without warranty. This is why Cigorette Inc hereby disclaim all conditions and warranties with regard to our information, products, and services to the fullest extent permitted by law. In no event shall Cigorette Inc. its employees, directors, agents, and suppliers be liable
Electronic Cigarettes and Liquids Disclaimer
Cigorette Inc products can help in quitting tobacco cigarettes and not quitting smoking. So they are not smoke cessation products and have not been tested enough as such.
Some of these controlled products may contain nicotine, and not intended for use by people under 19 years old, pregnant or nursing women, or people who are allergic to any of the e-liquid components, or those who have risk factors and diseases such as asthma, high blood pressure, diabetes mellitus, or heart diseases.
It is very important to know that any information provided in Cigorette Inc website, products’ manuals / leaflets, or- verbally- in any corporate store location; is not driven from clinical trials and is not intended as a substitute for informed medical advice, and you should not buy any product or take any action unless you have consulted with a health care professional or have agreed to be the only liable party of its use.
Your privacy is important to us. Therefore, Cigorette Inc is committed to protecting the privacy and security of its customers and online users. Also, respecting the confidentiality of their data, transactions, and all business related communications content.
Furthermore, Cigorette® products knowledge-base and the information we provide in our website, electronic offices, and physical locations; are very essential for you to recognize our quality products and pioneering services, and most of all; to understand how to use our products in a perfect and safe way. In order to achieve this, Cigorette Inc, sometimes, collects information during your physical and online visits to understand certain vital parameters that help in serving our and your privacy as well as to serve you and the whole e-vaping community in a better way.
It is worth mentioning that the information obtained by Cigorette Inc about individual users to their websites, databases, electronic offices, and/or physical locations are those supplied voluntarily by users.
In the event Cigorette Inc may need certain information to fulfill certain running services, products, and was not pre-mentioned in the agreement with our users and clients; then, users are explicitly asked for it.
Certain information provided by users like name, address, e-mail, etc… will not be disclosed to anyone unless it’s pre-agreeable with users or the agreed upon protocol of their running service is dictating to do so. However, Cigorette Inc may do so, in the event required by law, an inquiry by the government, or in litigation or dispute resolution.
Cigorette Inc Privacy Statement is designed to assist you in understanding how we use and safeguard the information you provide in using and utilizing any of Cigorette Inc websites, databases, products, and services.
Cigorette Inc Collected Information
5 Types of information are collected by Cigorette Inc from its users:
A number assigned to your computer whenever you access the Internet that allow communication and recognition between computers and servers. Cigorette Inc collects IP addresses for system administration, analysis, security, compliance, and reporting purposes.
A text files that Cigorette Inc transfers to your machine hard desk during online sessions that doesn’t contain any personal information. They enable us to better serve you while using our website with information that you have specifically provided to Cigorette Inc website.
Some online soft-wares maybe used by Cigorette Inc to view site related usage information and parameters so that it helps in improving our webs and databases from different aspects.
Voluntary supplied information:
Data of this type are mainly collected when users fill in their information for registration purposes into Cigorette Inc physical location customer care programs, campaigns, websites, databases, and online store; which require users to give contact information such as name, e-mail address, organization, and title. The user’s contact information is used to contact the user when necessary. This information may be shared with our partners, affiliates, subsidiaries, and sponsors in general. But personally identifiable information will not be disclosed without the user’s prior consent.
Online store captured data and information:
Collection of this type of data is executed over extremely secured, encrypted transmissions and connections and is stored in the back-end with multiple layers of encryption.
Cigorette Inc reserves the right to modify the provisions of this Privacy Statement if deemed necessary. We will inform you of these changes by publishing the revised Privacy Statement at our website or electronic mailing messages, and/or regular mailing correspondences. The revised Privacy Statement shall become effective immediately.
How long the data is kept by Cigorette Inc.?
Cigorette Inc will retain all data as long as it is necessary to fulfill the purposes and goals they were collected for in the first place. This is with reference to agreeable pre-defined scopes of customer care services and benefits.
Cigorette Inc may provide to browsers external links to various third party web-sites or databases, even if there is no authority for Cigorette Inc over linked sites, or have independent privacy policies. We are not responsible or liable for any practices or procedures exercised by third parties’ sites.
Cigorette Inc may use third-party advertising services to display certain advertisements. Some cookies may be placed on your computer for the purposes of ad tracking. Cigorette Inc does not share users’ information with any of its advertising services.
Surveys and Questionnaires:
Cigorette Inc online surveys and questionnaires may ask users for certain contact and other information. The user’s contact information is used to contact the user when necessary. Surveys and questionnaire information may be shared with partners, affiliates, subsidiaries, and sponsors, but it does not indicate the identity of individual users.
Terms and Conditions
Copyright and other relevant intellectual property rights exist on all text, graphics, software, products and technologies relating to the complete portfolio of Cigorette Inc manufactured and/or marketed products and services. This is including the full content of its websites, databases, and online store.
Cigorette Inc logo is a worldwide registered trademark of Cigorette Inc. Most of the brand names and specific services of Cigorette Inc featured on its web-sites, databases, and e-projects are trademarked or under registration.
You represent and warrant that you are at least 19 years of age and that you possess the legal right and ability to enter into this agreement and to use Cigorette Inc web-sites, databases, and online store in accordance with this agreement. You agree to be financially responsible for your use and to comply with your responsibilities and obligations as stated in this Agreement.
You agree to indemnify, and hold harmless Cigorette Inc, its directors, employees, agents, and suppliers from and against all losses, claims, liabilities, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this agreement or any activity related to your use of Cigorette Inc products, services, web-sites, databases, and online store.
You hereby release and forever waive any and all claims you may have against Cigorette Inc, its directors, employees, agents, and suppliers for losses or damages you sustain in connection with your use of Cigorette Inc products, services, web-sites, databases, and online store.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of services, failure of products, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
The laws of Canada and Ontario govern these terms and conditions. By accessing Cigorette Inc web-sites, databases, and online store; you consent to these terms and conditions and to the exclusive jurisdiction of the Canadian courts in all disputes arising out of such access.
If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.
Failure of Cigorette Inc to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
Notification of Changes
Cigorette Inc reserves the right to change these conditions from time to time, as it sees fit. And, your continued use of our websites, databases, and online store will signify your acceptance of any adjustment to these terms.
As a start, All orders ships to all Canadian provinces and territories except for Quebec.
Larger orders receive extra treatments. Cigorette Inc, sometimes, splits your order into multiple shipments to avoid delays. All orders are shipped using the same shipping method you have selected during checkout. In the unlikely event of having your order shipped partially; you will be notified accordingly.
Cigorette® Inc, Standard shipping is fulfilled via Canada-post airmail parcels and registered airmail parcels.
Destinations: Canada except for Quebec
Transit time depends on the province or territory you are ordering from. However, it takes usually 2 to 5 days until the shipment is delivered.
At Cigorette® Inc, we aim to satisfy our customers fully. We will work to make things perfect. This is our bottom line.
If for any legitimate reason you are not satisfied with a certain product; you may return undamaged items to us postmarked within 15 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories. (This is not applied for e-liquids)
Right on time shipping is our priority for all the products we are manufacturing, marketing, and offering.
Here is what stock status means:
Available: Locally available and ships in 24Hrs: orders leave our doors before the next business day ends
Not available: Back ordered: specific shipping time estimated and displayed on product pages
Note: Cigorette® Inc operates in Ontario – Canada,
EDT (GMT-4) Until 2 November
EST (GMT-5) After 2 November
Refund / Exchange (Incorrect Description / Wrong Items Mailed)
Cigorette® Inc will exchange the item or fully refund you in the unlikely event we have mailed you the wrong item. In this case, all you have to do is to contact us, then ship the products back via the least expensive method, and we will cover all return shipping charges.
For the reason we have restrictions by PayPal, Cigorette® Inc is unable to issue refunds 60 days after payments. In such cases, store gift card or credit slip of equivalent value will be issued in place of refunds.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.
while all efforts are exerted to ensure accuracy of products’ specifications and related pricing there may be unlikely events where errors take place. In such situations, Cigorette® Inc will decline the order and contact you to explain and resolve out the situation by offering the correct alternatives. The information displayed on our online stores is considered as an invitation to start a shopping process and not as a confirmed sales deal until your order is fully processed, then the contract is confirmed when goods are supplied.
In the event of having certain very fast moving products resulting in supply constraints, Cigorette® Inc may have to limit the number of products available for purchase. Cigorette® Inc reserves the right to change quantities available for purchase at any time, even after you place an order.
Shipping and Delivery
Displayed product’s shipping time usually refers to the estimated time takes for packages to leave Cigorette® Inc online sales storage facilities. Since the actual delivery of your order can be impacted by many factors beyond our control once it leaves our facilities, Cigorette® Inc cannot be held liable for late deliveries. We will, however, work with you to ensure a swift and smooth delivery.
There may be rare occasions when we confirm your order but subsequently learns that it cannot be supplied. In the event we cannot supply a product you ordered in a timely fashion, Cigorette® Inc will contact customers and offer to cancel the order and refund purchase prices in full.
We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your work place.
Shipping and delivery times are calculated in working days from Monday to Friday. In case of major holidays such as Christmas, Eid Alfetr and Eid Aladha, please allow extra delivery time. During those special occasions we will update shipping times on product pages to reflect possible delays.
All small orders are sent out via air mail. For your protection, all orders over CAD 50 are sent out via registered air mail, which requires a signature. If you are not present, a card will be left on your door or in your mailbox to advise you to pick up your goods from a local post office.
Customers are responsible for providing complete and accurate shipping addresses. Cigorette® Inc cannot make changes to your shipping address once a package has been shipped, and Cigorette® Inc cannot be held responsible for packages lost due to incomplete or inaccurate addresses.
All orders reported as “delivered” by posts’ tracking or couriers are considered delivered. Cigorette® Inc cannot be held liable of non-delivery reports other than the official ones.
Prices and availability of items are subject to change without notice. Unless otherwise noted, prices advertised on Cigorette® Inc site do not include shipping. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs.
Cigorette Inc offers 30 days limited warranty calculated from the date of the purchase – in the unlikely event – when there is a manufacturing defect in Kits, Batteries, MODs, and Chargers. This warranty is limited and subject to the terms and conditions showing hereunder:
- The following products categories are designated as final sales products and will not be covered by any warranty, and/or return policy:
- Wax/Oil/Herbal vaporizers
- Discontinued products
- On-sale products
- Atomizers and coils are covered by the warranty and shall be replaced if and only if they do not work out of the box.
- Batteries and chargers are covered by the warranty if they do not work out of the box, or got malfunctioned during normal use. And shall be returned with their original packaging without cosmetic damage whatsoever. Any defect caused by electrical problems, or improper use, functioning, maintenance, or modification will not be covered by the warranty or the return policy.
Cigorette Inc. Membership Card identifies the holder as a participant in Cigorette® Golden membership program that has two main categories: Retail customer membership and Reseller customer membership. In both Categories, Cigorette® Membership Cards are only available to persons over the age of 19 years.
- Being a gold member at Cigorette® program; will give you the advantage to access and utilize an exclusive multiple benefits made available to you, starting from prioritizing your orders’ fulfillment, and authorizing different layers of pre-identified percentages of discounts for you as retail or reseller customer, in addition to granting the retail customers -only- with reward points’ collection option if they decided to decline the discount option.
- Cigorette® membership cannot be used by anyone other than the individual or the company the card was issued to.
- By accepting and / or using Cigorette® membership card, you understand that you will be the only liable party for all your purchases from Cigorette Inc. Such as, e-liquids, e-hardware products, and services. And this is based on your full awareness and knowledge of the products and services you are dealing with at Cigorette Inc. or, You already have consulted with a healthcare professional.
- Cigorette Inc reserves the right, at any time, to amend or terminate the benefits of the card holder.
- Cigorette® card is a property to Cigorette Inc. Therefore, it must be returned upon request
Cigorette Inc. reserves the right to refuse membership to any applicant.